Privacy Policy

This Privacy Policy explains how Raventox ("we", "our" or "us") handles personal information in Australia. We aim to manage information in a respectful and transparent way consistent with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This policy applies to our website, communications, and related services we provide to clients and prospective clients.

What we collect. We may collect information that identifies you directly, such as your name, business role, email address, phone number, or billing details, and information that does not directly identify you, such as device data, browser type, and usage events on our site. We collect information when you contact us, subscribe to updates, request materials, attend workshops, or interact with our website and emails. Where reasonable, we collect information directly from you. We may also receive business contact details from referrals or publicly available professional sources.

How we use information. We use personal information to provide and improve our design and research services, respond to enquiries, manage client relationships, send updates you have chosen to receive, operate and secure our website, and meet legal or regulatory obligations. We may create aggregated or de‑identified insights to understand service performance. We prefer concise, relevant communications and include simple ways to adjust your preferences.

Cookies and analytics. Our website may use cookies and similar technologies to remember preferences and measure activity. Cookies help us understand which pages are useful and where visitors encounter friction. You can adjust browser settings to limit cookies. Some features may function with reduced personalization if certain cookies are restricted. Our cookie banner allows you to accept or decline non‑essential cookies, and your choice will be respected.

Disclosure. We may disclose personal information to trusted service providers who assist with hosting, email delivery, analytics, or professional advice. These providers are engaged under terms that require appropriate safeguards. We may also disclose information if required by law, regulation, or court order, or to establish, exercise, or defend legal claims. We do not sell personal information. If we consider a business restructure, we may share information with involved parties subject to confidentiality.

Storage and security. We use reasonable technical and organizational measures to protect personal information against unauthorized access, alteration, disclosure, or loss. Security practices evolve, and we review controls periodically. While *** method can be guaranteed as completely secure, we work to reduce risk through access controls, encryption in transit where appropriate, and limited retention aligned with business and legal needs.

Access and correction. You may request access to the personal information we hold about you and ask us to correct it if it is inaccurate, out of date, incomplete, irrelevant, or misleading. We will respond within a reasonable time. We may ask you to verify your identity and, where permitted, charge a fair cost for providing access. If we cannot provide access, we will explain why where practicable.

Overseas handling. Some providers that support our services may operate outside Australia. Where personal information is handled overseas, we take steps designed to ensure an appropriate level of protection consistent with the APPs and applicable law.

Retention. We retain personal information only for as long as needed for the purposes described in this policy or as required by law. When information is *** longer required, we take reasonable steps to de‑identify or securely destroy it.

Your choices. You can manage marketing preferences using links in our emails or by contacting us. You can also manage cookies through your browser and our on‑site controls. If you choose not to provide certain information, we may be unable to offer specific materials or respond fully to a request.

Third‑party links. Our website may link to resources maintained by others. Their privacy practices are outside our control. We recommend reviewing their policies when you visit those resources.

Contact us. For questions or requests regarding this policy or your personal information, contact Raventox at Raventox@outlook.com or by phone at + (61) 47 329-58-01. Address: 45 King Street, Sydney NSW 2000.

Updates to this policy. We may update this policy from time to time to reflect changes in law, technology, or our services. The updated version will be posted on this page with a revised date. Continued use of our website or services after an update indicates that you have considered the revised policy.